| From the Managing Director's desk |
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Professor M.K. Chhetri,
MD (CAL), FRCP (LOND), FRCC (USA) FAMS (IND), DSC (NBU)
as a preferred medical institution in eastern India.
AMRI was established to provide quality treatment at a reasonable cost.
Over the years, we provided affordable treatment, which generated patient volumes leading to a responsible surplus that enabled us to invest in state-of-the-art equipment, accelerating a virtuous cycle that helped us emerge as a renowned medical institution in eastern India. |
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| I am delighted that AMRI has emerged as a premier health care destination through the successful address of a number of challenges. For instance, in 1998, the hospital was considered ‘sick’, marked by poor infrastructure and a dearth of quality human resources. |
| Under a new management, the hospital responded through the following initiatives : |
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Institution of a new and professional management |
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Mobilisation of adequate funds to invest in modern assets |
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Selective recruitment to enhance skills and competencies |
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Attraction of best-in-profession talent through recruitment advertisements in the British Medical Journal and other foreign medical publications |
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Generation of a word-of-mouth publicity, more effective than all advertisements |
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Creation of a customer grievance cell chaired by reputed doctors to periodically review matters each week leading to prompt action |
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Conduct of medical audits under the supervision of the managing director |
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Creation of an academic committee to keep doctors and visiting consultants abreast of the latest medical and technology advancements |
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| Result : AMRI’s average occupancy rate is among the highest in the East; the USFDA has approved its facility for the execution of clinical trials, making it the first medical institution in eastern India to be so honoured. Moreover, AMRI has also been accredited with training fellows from The University of Newcastle Nova Care Diabetes Academy (TUNDA), an internationally recognised institution for research and training in diabetology. |
| In doing so, we expect to prevent the ‘migration’ of patients from West Bengal to other states for treatment and emerge |
