| Patients Guide |
Attendant Pass
Attendants’ pass is issued by Reception on admission two for each patient. Pass is for attending to the needs of your patient, but not for staying at the bedside. |
Night stay
Night stay pass is issued by the floor managers and Ground floor reception for single room and deluxe rooms. |
24-Hours Pharmacy
Please enquire about medicine prescription each day from Nursing Station/Floor Manager and deposit the medicine at the Nursing Station only against receipt. All medicines are available at the Hospital pharmacy |
Phone Facility
Discourage Tele Enquiry of patient’s condition to avoid misunderstanding and restrict your calls to the hospital.
Local and Out station calls can be made through our main line. All calls will be billed in to Inpatient bill. |
Health Assistants
Request for special attendant can be made with extra charges at the ward nursing station. No health assistants are allowed in the ICCU/CCU/ITU/HDU/Four-Bedded-Room/General Ward. |
Follow up Visits
Hospital has an OPD Department where you may come for follow up visits and enable your consultant to assess your progress. |
Admission
Patients are admitted to the hospital as per the recommendation of a Consultant Specialist. |
Our Front Office main Admission Counter helps to get an idea about the approximate charges for different services and also to understand the routine formalities such as admission, discharge etc.
We encourage all patients taking admission to pay an advance as specified by the Admission Counter at the time of admission. Ordinarily, cash and credit cards are accepted for all payments |
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Patients admitted 24 hours in the Hospital |
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Master and Visa cards are accepted for an advance deposit |
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Corporate clients : Patients admitted by a letter from the company and on doctor’s recommendation. All documents to be submitted before admission. |
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Insurance/ TPA Card Holders : Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient |
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Room transfer : Transfer from one room/ward to another can be done subject to the availability of the required room/bed. For such a transfer, an application is required to be submitted in an advance to the respective nursing station. |
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Discharge
Most of the discharges are planned for the following morning. In such situations additional room rent is not charged for the subsequent day.
Patients are advised to collect the discharge summary before leaving the hospital. |
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The staff on your floor will make arrangements for easing your transition from hospital to home. |
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For speedy discharge procedure please inform the floor manager well in advance for all your necessary arrangements. |
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Hospital check out time is 12 noon. |
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| Billing |
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Billing is done across 24 hours |
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Security deposit paid at the time of admission is adjusted against charges for increased services. |
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During the hospital stay, any outstanding bill amount needs to be cleared within 48 hours. |
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| Your doctor |
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For any information on your medical investigations and treatment, your length of the stay and advance estimation of the medical expenses, please discuss with your consultant under whom you have been admitted. You may seek help from the ward's sister-in-charge and floor manager. |
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| Food Service timings |
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Bed tea: 6:30 am to 7:00 pm. |
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Breakfast: 8:00 am to 8.30 am. |
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Lunch: 12:00 pm to 12.30 pm. |
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Tea: 4:00 pm to 4:30 pm. |
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Dinner: 7:30 pm to 8:00 pm. |
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| Nutrition |
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You can select hot, fresh and nutritious meals of your choice from a menu. A dietician will evaluate your nutritional status in consultation with the doctor. |
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Please inform the dietician of any existing food allergies or special dietary restrictions. |
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Please have meals on time. This will help us administer medications at the correct time. |
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Patients admitted after lunch hours will not be provided with lunch. However, snacks and light refreshments will be provided. |
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Food for the patient's attendant is provided in only single rooms, deluxe rooms, super deluxe rooms and suit rooms with applicable charges. |
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Cafeteria
AMRI Hospitals has the cafeteria in the main lobby where patient relatives and friends can relax and wait. |
Safeguarding your property
We do not recommend keeping valuables/ large sums of money in the hospital. The hospital will not be responsible for any loss or damage of such items. |
| Security |
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Please follow all staff instructions. |
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AMRI is a 'no tobaco, smoking, alcohol' hospital. |
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Please note that telephone calls from the room will be billed automatically per call unit. |
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| Visitors |
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Visiting hours - 10:00 am to 11:30 am and 4:30 pm to 6:30 pm. |
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Visiting hours for ICCU/CCU/HDU: 5.30 pm to 6.30 pm. Only one visitor per patient is allowed at a time. Children below 12 years are allowed only on Wednesday, Sunday and holidays. |
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Visitors must not use the patient's toilet or other articles in the interests of hygiene. |
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Please do not loiter in the corridor or the staircase. |
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Management reserves the right of entry of visitors for the safety of patients. |
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Please abide by the rules. |
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Night stay pass: Night stay pass is issued by the floor manager for single room, super deluxe room and suite room. |
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| Surgical Patients |
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On the day to the patient's operation, family members are requested to wait in the lobby. Updates on the surgical process will be delivered. When the operation is over, the surgeon will speak to visitors personally. |
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| Medicine return |
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At the time of discharge the same price of the unused medicines will be credited in advance to the patient's bill. |
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| Convenience |
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Newspaper delivery in rooms |
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Library service in wards/rooms. |
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Cafeteria. |
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Play room for child patients. |
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Lounge. |
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24-hour pharmacy. |
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| Value-added services |
| Conveniences like car park, total travel and hotel accommodation solutions, telecommunications and video conferences are provided. |
| Feedback |
| Please ensure that you fill up the feedback form before you leave the hospital following discharge. |
| Assistance for you |
| You can discuss your suggestions or make queries about hospital services to the administration and management. |
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For all matters you may contact the Executive Vice President |
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For all medical issues you may contact the Medical Superintendent. |
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For all patient services, you may contact General Manager - Patient Services |
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For all hospitality and housekeeping services, you may contact Manager - Hospitality |
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For all matters relating to nursing care, you may contact Deputy Nursing Superintendent |
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For all matters relating ward, floor administration and billing, you may contact the Floor Manager |
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